I've been taking my two boys here for 6 years now and they love it. The staff are great. They take time to interact with the kids and keep them engaged. They offer great meals and snacks and have been one of few daycare centers to actually work with us on several things.
One thing, for instance, other daycare centers we had been too seem to have no problem increasing the tuition costs multiple times in the year. It was getting to be that our daycare costs were outpacing our mortgage on our home. Kids Inc has been great in that we don't have to worry about that.
Another thing is that Kids Inc. is really flexible when it comes to our family's variable work hours. We don't have to worry about someone not being there to help us out when our days off change.
An additional great thing is that Kids Inc stays open until 6:30pm. Most other centers close at 6. Now, 30 minutes might not seem like a big deal, but it has saved us so many times because of my family's variable work schedule.
Finally, Kids Inc was the ONLY school that helped us with bus transportation to and from ASU Prep Academy. All of the other daycare centers refused (according to ASU Prep) to transport to ASU Prep because ASU Prep was in the process of finalizing construction in their new building.
As for any injury instances, kids are kids and will get hurt through the course of their play. I've never had an injury appear on my kids that hasn't had an explanation that wasn't satisfactory to me. Safety has never been a concern for me at this daycare.
The staff is, for the most part, friendly and caring. I use them for my son s aftercare when he leaves school. They are understanding and seem to tolerate small issues well. That being said they do let some things slide that should be addressed on a more serious scale (such as physical altercations). There is not much structure, and the knowledge of the staff in early childhood education and classroom management seems inconsistent. I disagree about the previous comment saying the facility is not clean; I have always encountered a clean facility. My issue lies with the turnover rate. I would not have been satisfied with all day care during my child s younger ages here, but they treat him fairly and he enjoys it there so I am comfortable with him being there a couple hours a day.