This is an unsafe and unsanitary daycare. I had my infant in this KinderCare and it was beyond awful. They hired new staff that did not have basic hygiene skills. Hands were not washed between diaper changes and then feedings. The caregivers that had started do not clean babies that have urine filled diapers. I watched many times and complained to the director that they are simply removing the urine soaked diaper and replacing it with a clean one. My child has a food allergy that wasn't respected or handled well. It took several trips to the urgent care after I would pick him up before I realized that they were saying that they were not feeding him food that he was allergic but actually were. There was another child with Celiacs disease and they would give her the same food as the other babies and then remove it from her plate. When I mentioned cross contact issues, the caregiver said that it was fine - that the bread was on the sandwich for only a minute. That's not how that works. My child would become injured and I would not be notified. I came one day to pick him up and found him prone in a crib in his own blood. He had hurt himself on his head and no one knew how nor did they clean, treat or call me. He was covered in his own blood from the mouth wound and left to sleep in it presumably after he cried himself to sleep. I have talked to the director many times and she was patronizing and bored with the conversation. The issue is safety and sanitation. I reported this to the corporate headquarters for KinderCare and likely nothing happened. The director shows off all of the documentation and written procedures but they are not followed.
Disappointed with the new management. Many parents are taking their kids out of the school, lack of management and structure. Current teacher is VERY rude, seems to not like children at all, and I've seen her grabbing children's arms as well as yelling at them for making too much noise (when they are only laughing). Not structured or consistent. Would not recommend to anyone!
This school has been very frustrating to deal with. The staff seem often confused or unorganized and communication between staff and parents is very bad, almost non-existent. Some teachers seem nice but the turnover rate seems high and I was always dealing with different people whenever I went to pick up my daughter. Also, it seemed like our billing got screwed up every few weeks.