I live right down the street from this provider and I have seen first hand how her staff yell and yank on the toddler's arms that they are supposed to me servicing. On one occasion, during an outing a child peeped into my front garden and the staff member yelled " whats wrong with you? get over here" and pulled on the poor child arm very hard. It broke my heart to see such a display of mistreatment. As a disclaimer, I have not meet with the provider herself, this was just her staff.