I had a lunchroom issue about 6 months ago. E-mailed the principal and asst principal, they never replied. The homeroom teacher contacted me for resolution. I think that is rude and normal for the admin of this school. Hope you get a good teacher or your out of luck. Admin wants you to 'trust' them, not speak or expect anything from them.
I have had two children in this school, under two different principals, same asst principal and I am unimpressed. Office staff, librarian and nurse and not friendly. More good teachers than bad. With safety my highest priority, I'd rate them right in the middle. I want more from my childrens school.